Dr. Grace Khoury is the dean of the Faculty of Business and
Economics. She is an associate professor
of management and has been the director of MBA program at Birzeit University in
Palestine for six years. She has over
twenty five years of experience as a university professor, administrator,
students’ career advisor, researcher, management trainer and consultant at
private and public organizations. She is also the marketing director of her
family owned business Taybeh Brewing Company.
She holds an MBA from Suffolk University, USA, and PhD in human resource
management from Bradford University, UK. She served as a university council
member, an academic council member and on a number of university and community
committees. She obtained certificates in project management and customer
relationship management. She has published a number of management case studies
and research articles in several academic journals. She is co-editor of a case
book titled Rising to the Digital Challenge: Lessons from Mediterranean
Enterprises (2005). She is co-author of “The Palestinian Executive: Leadership
under Challenging Conditions”, Gower, UK (2012). She is also a co-editor of a
book titled “Cases on Management and Organizational Behavior in an Arab
Context”, IGI, USA (2014) in which she is a co-author of two chapters.
Grace Khoury |
||
| PhD BUSINESS ADMINISTRATION, University of Bradford, 2000, UK. | ||
| Office: | Al-Juraysi314 | |
| Extension: | 2197 | |
Biography
Research Interests
Strategic management, Organizationalstrategic audits and self assessment, Organizational development interventions,Organizational Behavior, Human Resource Management, E-Business, Marketresearch, CRM and writing management cases.
Brief CV
Grace C. Khoury
October,
2015
Address
Taybeh- Ramallah
(H)Tel # 00970 2 289 9481
(W) Tel # 00 970 2 298 2182 Fax 00970 2 298 2963 (W)
Mobile 00 970 2 559 837778
Email gkhoury@birzeit.edu
Career
Summary
Over twenty five years experience as a university professor, administrator,
human resource management consultant, students career advisor, management
trainer, researcher and strategic management and marketing consultant at
private and public organizations. Viewed by clients as knowledgeable and
reliable individual with positive attitude.
Demonstrated excellent communication, leadership and organizational skills
and enjoys developing people and organizations
Education and
Professional Development
*PhD in human resource management / management of performance appraisal at the Palestinian public universities, Bradford University, U.K, July, 2000.
* Master in Business
Administration, M.B.A.
* Bachelor in Business
Administration,
* Certificate in Customer
Relationship Management Teaching (CRM)- with distinction, from Grenoble Ecole
De Management in
* Certificate in Project and
Management Development,
Professional
Experience
Present: Faculty of Business and Economics Dean, Birzeit University, Palestine.
2010-2014: MBA
program director and associate professor of management
Managing and coordinating the largest master program at Birzeit University. Introduced new admission criteria including the GMAT, revised the whole MBA program curriculum and introduced three new tracks including accounting, finance and Banking and entrepreneurship and innovation.
Established the executive education program- Birzeit
University in 2012.
2010- present: Established Grace Consulting Services GCS, Taybeh-Ramallah
A home-based management consulting business. Major consulting tasks were submitted to the Welfare Association and PCBS.
1995-present:Taybeh Brewing Company. Marketing Director. Palestine
Family Business. Responsible for all marketing issues and relationship marketing management including products, prices, distribution, promotion management and customer education.
2007-2010: Assistant professor, Birzeit University
Teaching strategic management, CRM, human resource management and organizational behavior at the business administration department and the MBA program, Teaching seminar classes for graduate and undergraduate students and supervising MBA dissertations. Supervised twelve MBA thesis at Birzeit University and Al-Najah University.
2004 -2007: Chairperson of the business administration
and finance department and director of the MBA program, Birzeit University
Managing two large departments consisting of around 700 students and 26 faculty members. Responsible for course offering, semester scheduling, students’ advisory system, departments program evaluations, faculty recruiting, course planning, updating books and study material, dealing with faculty and students’ issues and other monitoring and evaluation issues. Revised two undergraduate programs in finance and business administration, conducted internal program evaluation, introduced new courses, designed a new MBA admission test. Introduced the marketing major.
2000- 2004.: Assistant Professor,
Taught several courses at the MBA level and the Business Administration Department, such as Strategic Management, Research seminars, Fundamentals of Marketing, Marketing Research, Human Resource Management, Organizational Theory and Behavior, Customer Relationship Management, Principles of Management and Introduction to Business Administration . Achieved an excellent score on students’ evaluation in all courses. In addition to supervising MBA dissertations in the area of job satisfaction, leadership, organizational restructuring, change management, strategic management, program evaluations at local NGO’s, e-business, enterprise resource planning, work/life balance, HR competencies and HRM and innovation.
1997-2000: Lecturer at the business administration department, Birzeit University.
1990- 1997:
Instructor at the business administration department, Birzeit University
1987-1990: Part time instructor at the business administration department, Birzeit University
1988-1989: Substitute Chief of Personnel. Public Health Division, Ramallah, Palestine.
Responsible for all human resource matters and strategies for 555 employees including doctors, nurses and other administrative staff. Activities included staffing, planning, selection, training, compensation, performance appraisal etc.
1985-1987: Family Business part time store manager, Boston, USA.
1980-1985 Part time Sales Manager , Oasis Travel Agency, Ramallah, Palestine.
Accomplished & published books, edited books, journal articles and
Case Studies
Khoury, G. & Khoury, M. (2014). Cases on Management and Organizational Behavior in an Arab Context. IGI, USA. Editor for 19 cases (Chapters) and lead author of two chapters:
Chapter 3: ENCOUNTERING STRATEGIC MANAGEMENT AND CORPORATE GOVERNENCE ISSUES WITHIN A TURBULENT ENVIRONMENT: HAYAT INSURANCE COMPANY
Chapter 8: UNDER PRESSURE:THE ROLE OF THE EXTERNAL CONTEXT IN CREATING INTERNAL TENSIONS: A CASE STUDY OF A PALESTINIAN UNIVERSITY
http://www.igi-global.com/book/cases-management-organizational-behavior-arab/84178
Elmuti, D.,Khoury, G.
Omran, O. (2013), Challenges
and Opportunities of Health Care Supply Chain Management in the United States,
Health Marketing Quarterly, Vol. 30, No. 2 , 128-143.
Muna, F. & Khoury, G. (2012). The
Palestinian Executive: Leadership Under Challenging Conditions, Gower, UK http://www.gowerpublishing.com/isbn/9781409445951
This book is a unique study of leadership practices and styles
in the West Bank and Gaza. It uses a ‘culture from within’ approach, rather
than looking at leadership through Western perspectives. It also adds a
multicultural dimension on doing business in other cultures, while providing a
concise synthesis of the leadership literature. The book was published in
September 2012 by Gower and Ashgate Publishing (UK).
Elmuti, D., Khoury, G. & Omran, O. (2012). Does Entrepreneurship Education Have a Role in developing Entrepreneurial Skills And Ventures' Effectiveness?, Journal of Entrepreneurship Education (JEE). Vol 15, 83-104. http://www.alliedacademies.org/public/Journals/JournalDetails.aspx?jid=8
Elmuti, D., Khoury, G. & Abdul-Rahim, B. (2011)Entrepreneur’s personality, education and venture effectiveness: Perceptions of Palestinian entrepreneurs. Journal of Developmental Entrepreneurship, Vol.16, No. 2, 251-268
Khoury, G. & Analoui, F. (2010). “How Palestinian Managers Cope with Stress?” Journal of Management Development, Vol. 29, No.3, 282- 291.
Available at: www.emeraldinsight.com/10.1108/02621711011025795
Khoury, G.C.
& Sayrafi, B. (2008) “Ritaj: The large Gateway”, Published case
study, Distributed by The European Case Clearing House,
http://www.ecch.com/educators/search/results?s=2309A9EC97C56EAAD86824762E11131F
As-Sadeq, H. & Khoury, G.C.
(2006). Leadership styles in the
Palestinian large-scale industrial enterprises. Journal of Management
Development, Vol. 25, # 9.pp.832-849.
Available at: www.emeraldinsight.com/10.1108/02621710610692043
Chapelet, B., Dogac, A. , Akcay, B., Khoury, G. , Bounabat, B. ,
co-editor and author, authored one
chapter titled “ Introduction to customer relationship management” and a case
study titled “Taybeh” in addition to editing five CRM cases in this e-business
text and case book. The book is taught for MBA students at Birzeit
University in an e-business course
Aubert, B., Khoury, G. & Jaber, R. (2005), ENHANCING CUSTOMER RELATIONSHIPS THROUGH CUSTOMER EDUCATION:AN EXPLORATORY STUDY. The First International E Business E Learning Conference, Princess Sumaya University, Amman- Jordan.
Khoury, G. and others (2005). Author and team leader for publishing a management book for 11th grade students / Commercial stream, supported by the Palestinian higher education ministry.
Khoury, G.
(2004). “Entrepreneurship in an Adverse Environment: The Case of Taybeh Brewing
Company”, Published case, Distributed by The European Case Clearing House,
http://www.ecch.com/educators/search/results?s=230C13BAEF88598C523C9F19EA84E247
Khoury, G and
Jaber, R (2004) “ E-Business Initiative at the Jerusalem Water Undertaking”
Published case, Distributed by The European Case Clearing House,
http://www.ecch.com/educators/search/results?s=230D9FE2DD7FDB36B9E4DCA07575EE35
Khoury, G.C. and Analoui, F (2004). “Innovative Management Model for Performance Appraisal: The Case of the Palestinian Public Universities.” Management Research News.Vol.27,No.1/2, pp56-73.
Available at: http://www.emeraldinsight.com/10.1108/01409170410784356
Khoury, G. (2002). “The
effectiveness of performance appraisal for
Other
studies
Market research study for Taybeh
Brewing Company,
Ph.D Thesis- Management of Performance Appraisal for Faculty Members at Public Palestinian Universities in the West Bank.2000.
Market research study for Foleys
Liquor Store,
A business policy analysis for
Navistar Company,
Membership & Active Participation
* University Council member, 2015
* Research committee member, Birzeit University, 2012- 2014
* Faculty of Business cadre committee member, 2013-2014
* Faculty of Business discipline committee, head, 2014
* Faculty of Business entrepreneurship committee member, 2014
* Birzeit University Awards (students and faculty) committee member, 2014
* Due Process committee member, Birzeit University, 2013-2014
* Department of business administration and marketing council member, 1990- present
*Conference organizing committee member, Innovative University Industry Partnership Conference, Business administration department, Birzeit university. Oct 15th , 2011
* Innovative student award committee, Birzeit University, member, 2006-2010
*Faculty of Business and Economics Council, a number of times- present
* MBA council 2002- 2014
* E-Learning committee,
* Quality Assurance Committee,
* Academic Council, Birzeit University, member 2002- 2004, 2004-2007, 2010- present
* Student Financial Aid Committee & Newas Scholarship award, Birzeit University, member 1994-present.
* Taybeh Orthodox Club and Housing Committee, Board Member, 1997-present.
* Taybeh OKtober Fest committee 2005- present
Conferences, workshops & seminars
* Introduction to AACSB Accreditation Workshop- Chicago AACSB Conference, Sept, 2015.
* Moderated a session during the “The Reality of Scientific Research and Publications at Birzeit University” Seminar. Held on April 7th, 2015.
*Presented a paper titled “Human Resource Development in Palestine: Challenges for the future”
and moderated a session in COMPETITIVENESS, INNOVATION AND ENTREPRENEURSHIP CONFERENCE “Tools for Economic Growth in Palestine” November 19/2014, Birzeit University – Palestine.
*Moderator of a session titled “The role of universities, civil society organizations and municipalities in enhancing governance” during the Palestinian State Audit & Administrative Control Bureau International Conference titled “ Enhancement of Good Governance” held in Ramallah-Palestine, September, 30th, 2013
* Honoured Guest Speaker in the AIWF conference entitled ‘Young Arab Women Leaders – the Voice of the Future’ held in Birzeit University, Palestine, on Wednesday 22 May 2013
*British Council, Internationalising Higher Education Palestinian Territories, UK Study Tour, 5-11 February 2012, nominated from the British Council on behalf of the private sector along with the minister of higher education and six Palestinian university presidents. The study tour was related to building partnerships between universities and the private sector, visited five major universities in the UK.
* Innovative University Industry
Partnership Conference, Business administration department, Birzeit university.
Oct 15th , 2011. Moderator of a session titled: Identifying
Challenges to Developing Healthy University-Industry Partnerships
*Two papers in CRM and corporate governance were presented in November at the Management International Conference MIC 2009, Sousse, Tunisia, November 25-28, 2009 “Readiness of Palestinian financial service providers for CRM implementation” with Niveen Eid and “CORPORATE GOVERNANCE AND COMPANY’S PERFORMANCE OF THE PALESTINE SECURITIES EXCHANGE LISTED FIRMS” with Khadija Ijbara. Two MBA seminar students.
*Ayyad, M. & Khoury, G. (2007). Executing e-Government: A Balanced Scorecard Approach. ."Managing and Implementing Integration in E-Gov Architectures
In conjunction with NOTERE 2007.
Morocco, June, 4-8, 2007.
*Attended the Italian Forum for Women Entrepreneurs from the Mediterranean, Middle East and Arab Gulf Countries in Milan, 4-6 March 2007. An invitation from the Italian Government
*
*Presented a paper titled “Applying
E-Business in Fast Moving Consumer Goods (FMCG) Wholesale Enterprise in
Palestine" in the First
International E-Business Conference (IEBC-05) held at
Hammamet in Tunisia, on 23-25 June 2005 with
Khaled Hjouj.
* Conducted a workshop in customer
relationship management in Jordan as part of the International ebel 05
e-business e-learning conference activities held at Princes Symaia University
of Technology (PSUT) and presented a paper titled “Enhancing customer
relationship management through customer education: An exploratory study”
May 23-24, 2005 which was published in the conference proceeding.
* Attended
EUMEDIS conference held in the Dead Sea in
*A paper in “The Effectiveness of
Managing Faculty Members Performance Appraisal Process at
Achievements
* Became the dean of faculty of Business and Economics, 2015
* Received Zamaleh Funds to conduct a joint research with Cardiff University in 2016
* Promoted to Associate professor and obtained tenure, 2013
* Distinguished Faculty Award, Birzeit University, 2013
* Established the executive education program at Birzeit University, 2012
* Head of Birzeit University strategic planning steering committee, 2012/2013
*Reviewer for Emerald Emerging
Case Writing Studies, 2012, 2014
* Reviewer for the
Journal of Developmental Entrepreneurship, 2011, 2014
*Written management & marketing case studies
taught to students at
* Established and directed a training and a career advisory unit at the Business Administration Department- College of Commerce and Economics in Birzeit University. Organized and implemented ten on campus Career Days in 1995, 1996, 1997, 1998, 1999, 2000, 2001, 2003, 2004 and 2005 for commerce students and other departments at the university. Prepared (4) brochures about resume preparation, job interviews and filling application forms.
* Conducted research papers in the area of marketing and human resource management and published several articles in local newspapers and international journals.
* Supervised more than thirteen MBA thesis students and senior level students in seminar and market research projects.
Consulting tasks & Training
* Training in strategic planning and time &
stress management to the Palestinian Anti-Corruption Commission and the
Corruption Crimes Court employees through the law institute at Birzeit
University, 2013
* Implemented a user
satisfaction survey for the PCBS in Gaza and the West Bank, 2010
* Training in
Human Resource Management at the Palestine Institute for Financial and
Banking Studies, provided training for
the managers of Al-Quds Bank and the Arab Egyptian Land Bank. 2010
* Conducted a training needs assessment
and feasibility study titled: A system for demand-
driven specialized training set up and operational/ TVET apprenticeship funded
by the Arab Fund for Social and Economic Development, the Swiss Agency for
Development and Cooperation and the Welfare Association,
2009
* Prepared a commercial, economic plan for Taybeh Old City revitalization project funded by the Spanish Government through “Riwaq” 2008
* Evaluator of the education action plan of the Palestinian ministry of higher education, a seven million project funded by the World Bank, 2006
* Trainer in
management topics for a youth capacity building program funded by Caritas
organization of
* Conducted a major feasibility study for PADICO for establishing a false ceiling and gypsum board plant in Palestine , 2006
* Senior survey
specialist, working on contract basis with the UNDP to evaluate 22
projects that were funded by the KFW Germany.
The projects were distributed over ten
*Offering an online training of
trainers course in customer relationship management through the continuing
education department of
*Delivered training in CRM to Arab Bank branch managers through Birzeit University continuing education center, 2005
* Attended a CRM workshop in
* Conducted several public lectures, workshops and short training courses at Birzeit University and other institutions including the Union of Food Industries, Caritas, ARD, Deloitte Touch Tomatsu, Palestinian Ministries (such as the finance, commerce ministries and Palestinian Legislative Council staff members in Gaza and Ramallah and The Public Relations Officers at the Palestinian General Security System - Communication Skills in 1999) in the area of strategic management, human resource management, career planning, leadership, time management, teamwork, restructuring organizations, communication skills, management functions and motivation.
Research Interests
Strategic management, organizational strategic audits and self assessment, organizational development interventions, organizational behavior, human resource management, E-Business, market research, CRM and writing management cases.
Languages
English- written and spoken - fluently
Arabic - written and spoken – fluently
References Available Upon Request
Publications
Khoury, G. & Khoury, M. (2014).Cases on Management and Organizational Behavior in an Arab Context. IGI, USA. Editor for 19 cases (Chapters) andlead author of two chapters:
Chapter 3: ENCOUNTERINGSTRATEGIC MANAGEMENT AND CORPORATE GOVERNENCE ISSUES WITHIN A TURBULENTENVIRONMENT: HAYAT INSURANCE COMPANY
Chapter 8: UNDERPRESSURE:THE ROLE OF THE EXTERNAL CONTEXT IN CREATING INTERNAL TENSIONS: A CASE STUDY OF A PALESTINIAN UNIVERSITY
http://www.igi-global.com/book/cases-management-organizational-behavior-arab/84178
Elmuti, D.,Khoury, G.
Omran, O. (2013), Challenges
and Opportunities of Health Care Supply Chain Management in the United States,
Health Marketing Quarterly, Vol. 30, No. 2 , 128-143.
Muna, F. & Khoury, G. (2012). ThePalestinian Executive: Leadership Under Challenging Conditions, Gower, UK http://www.gowerpublishing.com/isbn/9781409445951
This book is a unique study of leadership practices and stylesin the West Bank and Gaza. It uses a ‘culture from within’ approach, ratherthan looking at leadership through Western perspectives. It also adds amulticultural dimension on doing business in other cultures, while providing aconcise synthesis of the leadership literature. The book was published inSeptember 2012 by Gower and Ashgate Publishing (UK).
Elmuti, D., Khoury, G. &Omran, O. (2012). Does Entrepreneurship Education Have aRole in developing Entrepreneurial Skills And Ventures' Effectiveness?, Journal of Entrepreneurship Education (JEE). Vol 15, 83-104. http://www.alliedacademies.org/public/Journals/JournalDetails.aspx?jid=8
Elmuti, D., Khoury, G. &Abdul-Rahim, B. (2011)Entrepreneur’s personality, education and ventureeffectiveness: Perceptions of Palestinian entrepreneurs. Journal ofDevelopmental Entrepreneurship, Vol.16, No. 2, 251-268
Khoury, G. & Analoui, F.(2010). “How Palestinian Managers Cope with Stress?” Journal of ManagementDevelopment, Vol. 29, No.3, 282- 291.
Available at: www.emeraldinsight.com/10.1108/02621711011025795
Khoury, G.C.& Sayrafi, B. (2008) “Ritaj: The large Gateway”, Published casestudy, Distributed by The European Case Clearing House,
http://www.ecch.com/educators/search/results?s=2309A9EC97C56EAAD86824762E11131F
As-Sadeq, H. & Khoury, G.C.(2006). Leadership styles in thePalestinian large-scale industrial enterprises. Journal of ManagementDevelopment, Vol. 25, # 9.pp.832-849.
Available at: www.emeraldinsight.com/10.1108/02621710610692043
Chapelet, B., Dogac, A. , Akcay, B., Khoury, G. , Bounabat, B. ,
co-editor and author, authored onechapter titled “ Introduction to customer relationship management” and a casestudy titled “Taybeh” in addition to editing five CRM cases in this e-businesstext and case book. The book is taught for MBA students at BirzeitUniversity in an e-business course
Aubert, B., Khoury, G. & Jaber,R. (2005), ENHANCING CUSTOMER RELATIONSHIPS THROUGH CUSTOMER EDUCATION:ANEXPLORATORY STUDY. The First International E Business E Learning Conference,Princess Sumaya University, Amman- Jordan.
Khoury, G. and others (2005).Author and team leader for publishing a management book for 11th gradestudents / Commercial stream, supported by the Palestinian highereducation ministry.
Khoury, G.(2004). “Entrepreneurship in an Adverse Environment: The Case of Taybeh BrewingCompany”, Published case, Distributed by The European Case Clearing House,
http://www.ecch.com/educators/search/results?s=230C13BAEF88598C523C9F19EA84E247
Khoury, G andJaber, R (2004) “ E-Business Initiative at the Jerusalem Water Undertaking”Published case, Distributed by The European Case Clearing House,
http://www.ecch.com/educators/search/results?s=230D9FE2DD7FDB36B9E4DCA07575EE35
Khoury, G.C. and Analoui, F (2004).“Innovative Management Model for Performance Appraisal: The Case of thePalestinian Public Universities.” Management Research News.Vol.27,No.1/2,pp56-73.
Available at: http://www.emeraldinsight.com/10.1108/01409170410784356
Khoury, G. (2002). “Theeffectiveness of performance appraisal for
Otherstudies
Market research study for TaybehBrewing Company,
Ph.D Thesis- Management ofPerformance Appraisal for Faculty Members at Public Palestinian Universities inthe West Bank.2000.
Market research study for FoleysLiquor Store,
A business policy analysis forNavistar Company,